Field service
Industrial Equipment Installation and Field Service
Our field crews set, move, repair and modernize production equipment in plants nationwide, from bakery ovens and bottling lines to conveyors and server racks. Every job is scoped and quoted on its own.
Installed by the people who build production equipment
Since 1976, THG has designed and built ovens, proofers and conveyor lines. Our field crews install and service that equipment, and other makes too.
- We know how it’s built.Our crews work beside the shop that designs and builds production lines, so they troubleshoot from the inside of the machine out.
- Mechanical and controls in one crew.Millwright work, burners, drives and PLC controls are handled together, so a fault gets fixed whether it lives in the panel or the machine.
- Parts from our own shop.Common parts come off the shelf, and the rest can be made in our Greenville shop instead of waiting on the original manufacturer.
- Equipment we didn’t build, too.We audit what’s there before we quote, whoever built or installed it.
What the field crew does
Each service is quoted on its own, for equipment THG built and equipment it didn’t.
Equipment installation
Site walk, set, level, anchor and commission, from bakery ovens to bottling lines and server racks, with rigging and permits coordinated by THG.
Equipment relocation
Decommission, move and recommission single machines, full lines or whole plants, across town or across state lines.
Repairs and parts
Diagnosis and repair with stocked parts and parts made in our own shop.
Emergency service
A person answers 800-356-7591 weekdays, 8 a.m. to 5 p.m. Central, and routes you to a field crew lead. After hours, the leads call you back.
Site visits and assessments
Mechanical, thermal, electrical and safety checks, with a written report.
Automation and controls
PLC, direct spark ignition and recipe-driven controls retrofitted onto legacy equipment, with licensed electrical work by our partner.
Coverage and response
- Nationwide
- Installation, relocation and field service, with rigging and permits coordinated by THG
- A person answers
- 800-356-7591, weekdays 8 a.m. to 5 p.m. Central; after hours, the crew leads call back
- 1 business day
- Typical quote turnaround; jobs that need outside vendor quotes take longer
- Since 1976
- Installing production equipment from Greenville, Texas
Line down? Call, don’t fill out a form.
Call 800-356-7591. On weekdays, 8 a.m. to 5 p.m. Central, a person answers and routes you to one of our field crew leads. We’re not a 24/7 call center, but after hours the leads call back and get a crew moving as fast as we can.
- Triage on the phone.We talk through what the line was doing, what it’s doing now and what changed. Many lines come back up before anyone travels.
- Parts from stock.Common failure parts, like ignitors, flex hoses, gas lines and controls, are on the shelf.
- A root-cause write-up.Once you’re running, we tell you in writing what caused it.
Planned around your plant
Installs and relocations are planned before the crew arrives, so the downtime is the window you gave us.
- Your schedule.We work nights, weekends and holidays when the job needs it, and plan the set sequence around your planned shutdown window.
- Rigging and permits.We coordinate rigging and permits for every move.
- Licensed electrical.Electrical work that requires a license is done by our licensed electrical partner, coordinated by THG as part of the job.
- One point of contact.One THG lead runs the job from site walk to operator handoff, including any partners we bring in.
Safety on your site
Our field team is OSHA trained, and we provide whatever written hazard analysis your site requires.
- OSHA-trained crews.Our field team is OSHA trained.
- AHAs and HRAs on request.We provide AHAs, HRAs and any other written hazard analysis your site or GC requires.
- Planned before we arrive.Rigging, permits and the work sequence are worked out before the crew shows up.
Industries we work in
Bakery
Oven, proofer and cooler installation, service, rebuilds and parts, on THG equipment and other makes.
Data centers
Setting server racks, cable tray, containment, skids and prefabricated bridges, quoted separately from fabrication.
Beverage
Bottling and canning lines, fillers, conveyors and CIP systems.
Snack
Fryers, extruders, seasoning lines, conveyance and packaging.
Warehouse and conveyor
Conveyor installs and reconfigurations, sortation, mezzanines and racks.
Heavy equipment
Setting, leveling and commissioning heavy machinery, with rigging and permits coordinated by THG.
Don’t see your equipment? Call and tell us what it is, and we’ll tell you whether we’re the right crew. See all industries →
Recent field work
HEB San Antonio
An uneven hearth-plate oven balanced and repaired, with production back up on day one.
Foxtail Foods
A six-day oven rebuild that restored even color across the full width and cut two minutes off the bake.
Oklahoma data center bridges
Three prefabricated steel bridges for an Oklahoma data center, with installation managed for Whiting-Turner.
Common questions
Planning a job
Do you work on equipment you didn’t build?
Yes. We install, move, repair and retrofit equipment from other manufacturers, and we audit what’s there before we quote.
Can you work around our production schedule?
Yes. We work nights, weekends and holidays when the job needs it, and plan installs and moves around your planned shutdown windows.
Can you move a whole line or plant?
Yes. We decommission, move and recommission single machines, full lines or entire plants, in the same layout or a new one.
Do we need to hire a separate rigger?
No. We coordinate rigging and permits as part of the job.
Who handles the electrical work?
Electrical work that requires a license is done by our licensed electrical partner, coordinated by THG. Our crew handles the controls, programming and commissioning.
Do you work with our GC and the other trades?
Yes. We coordinate with general contractors, equipment vendors, architects and the other trades on site.
How long does an installation take?
A production line typically takes two to six weeks from truck arrival to product running at spec. Site access and tie-ins change that.
What does commissioning include?
We run and tune the equipment, close out the punch list and hand your operators a line that makes product to spec.
Can you upgrade controls without replacing the line?
Usually. We audit the existing equipment and controls first, then retrofit what needs it and keep what still works.
Is installation included when THG builds or fabricates the equipment?
No. Installation is quoted separately. Some customers install with their own crews.
Safety
Is your field team OSHA trained?
Yes. Our field team is OSHA trained.
Can you provide an AHA or other safety documents?
Yes. We provide AHAs, HRAs and any other written hazard analysis your site or GC requires.
Quotes and emergencies
How fast will we get a quote?
Most quotes go out within one business day. Jobs that need more planning or quotes from outside vendors take longer, and we’ll tell you when to expect it.
What should we send for a quote?
The equipment, the site location, what needs doing and the window you’re working with. Photos help.
Is the emergency line 24/7?
No. A person answers weekdays, 8 a.m. to 5 p.m. Central. After hours, call the same number: the crew leads call you back and get a crew to you as fast as we can. For a line that’s down, call rather than using the request form.
Tell us about the work
Describe the equipment, the site and what needs doing, and we’ll scope it. If a line is down, call instead.