Field Service Case Studies
Each study follows one job from the customer’s first report to the result on the line: what was wrong, what the field crew measured and repaired, and what changed afterward. Both are bakery projects, where THG’s published record starts; our data center work is under NDA, so it isn’t shown here.
Case studies
Oven assessment and repair · October 2025 · San Antonio, TX
HEB San Antonio: Balancing an Uneven Bake
A hearth-plate oven running uneven, with the control side and non-control side at visibly different temperatures. Two THG field techs spent two days on site, and production was back up by the afternoon of day one.
- 8% moisture target hit
- 3 mole runs to balance
- ½ day to production restart
- Read the case study
Oven rebuild · February 2026 · Fairfield, OH
Foxtail Foods: A Six-Day Oven Rebuild
A full oven rebuild that let Foxtail Foods run product across the entire width of its oven with full color for the first time, and cut two minutes off the bake.
- 100% oven width at full color
- 2 min cut from the bake
- 6 days on site, rebuild and startup
- Read the case study
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